Refund Policy
1. Orders are able to be canceled and refunded before shipping.
2. Returns & exchanges must be initiated within 30 days of delivery.
3. To initiate a return, please contact customer service for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
4. Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred in 3 business days.
If you have any questions, please contact customer service at support@tinajoe.com
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Tinajoe.
2. Returns & exchanges must be initiated within 30 days of delivery.
3. To initiate a return, please contact customer service for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
4. Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred in 3 business days.
If you have any questions, please contact customer service at support@tinajoe.com
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Tinajoe.